Elderberry Expert Rating and Opinion
The Elderberry Index for Bolton Clarke Glendale (VIC) is 3.6 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment is above average, with lower reported spending
73% enjoy meals vs 67.3% across other homes; spending is $13 vs a $16 sector median.
More residents feel they have a say in daily life
100% answered “Always” or “Most of the time”, compared with 92.7% across other homes.
How well the home is run is above the survey average
92% answered “Always” or “Most of the time”, compared with 88.1% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 214 vs 208 minutes; registered nurses: 41 vs 42 minutes per resident per day.
Fewer residents say staff explain things consistently
49% answered “Always” or “Most of the time”, compared with 80.3% across other homes.
Support for independence is below the survey average
61% answered “Always” or “Most of the time”, compared with 87.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.18% | 1079 |
| Staff explaining things | 80.29% | 1078 |
| Enjoying the food | 67.33% | 1080 |
| Following up concerns | 84.23% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
What do residents say about Bolton Clarke Glendale (VIC)?
In the 2026 Residents’ Experience Survey, 49% of residents surveyed at Bolton Clarke Glendale (VIC) answered “always” or “most of the time” when asked whether staff explain things to them, 31.3 percentage points below the average of 80.3% across other homes. Answers were also below the average for other homes when residents were asked whether they are encouraged to do as much as possible for themselves (61% against 87.2%) and whether staff follow up when they raise things (70% against 84.2%).
The largest gap above other homes was when residents were asked whether they have a say in their daily activities: 100% answered “always” or “most of the time”, against an average of 92.7%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 12% answered “always”, 37% “most of the time”, 46% “some of the time” and 5% “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 85% of residents surveyed at Bolton Clarke Glendale (VIC) answered “always” and 12% “most of the time”. When asked whether they get the care they need, 66% answered “always” and 32% “most of the time”.
How much care and nursing does Bolton Clarke Glendale (VIC) provide?
In January to March 2026, Bolton Clarke Glendale (VIC) reported 214 minutes of care per resident per day, 6 minutes above its target of 208 minutes. Of those minutes, 41 came from registered nurses, 1 minute below the registered-nurse target of 42.
In two of the last four quarters, Bolton Clarke Glendale (VIC) met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 213 to 218 across those four quarters.
Who provides that care?
Of the 214 minutes, personal care workers provided 168 (78.5%), followed by registered nurses (41 minutes, 19.2%) and enrolled nurses (5 minutes, 2.3%). In the same quarter, Bolton Clarke Glendale (VIC) also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Bolton Clarke Glendale (VIC)?
In the 2026 Residents’ Experience Survey, 73% of residents surveyed at Bolton Clarke Glendale (VIC) said they like the food “always” or “most of the time”, 5.7 percentage points above the average of 67.3% across other homes. The share rose from 70% in 2025. Another 22% answered “some of the time” and 5% “never”.
Food spending at Bolton Clarke Glendale (VIC) in January to March 2026 was $13 per resident per day, 19% below the sector median of $16. In the same quarter, spending on dietitians was $0.11 per resident per day, 61% below the sector median of $0.28.
How are meals prepared?
According to Bolton Clarke Glendale (VIC), breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
73% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Bolton Clarke Glendale (VIC) spend on resident care?
In the 2024–25 financial year, Bolton Clarke Glendale (VIC) spent $379.95 per resident per day, and care and nursing made up 70.8% of it. Care and nursing spending of $269.16 was 2% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($32), accommodation and maintenance ($25.08), and cleaning and laundry ($20.31) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($172.50) and registered nurses ($65.10).
