Elderberry Expert Rating and Opinion
The Elderberry Index for Bolton Clarke Farnorha is 3.78 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Residents report stronger support for independence
100% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Following up concerns is above the survey average
96% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Worth a closer look
Quality measures rating trails the national average
2 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Enjoying the food is below the survey average
64% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Kind and caring staff is below the survey average
92% answered “Always” or “Most of the time”, compared with 96.0% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How does Bolton Clarke Farnorha spend on resident care?
In the 2024–25 financial year, Bolton Clarke Farnorha spent $221.72 per resident per day on care and nursing, 16% below the sector median of $264.85. Spending across all categories was $346.20 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($34.73), accommodation and maintenance ($32.18), and cleaning and laundry ($26.88) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($139.98) and registered nurses ($52.53).
What do residents say about Bolton Clarke Farnorha?
Asked in the 2025 Residents’ Experience Survey whether they are encouraged to do as much as possible for themselves, 100% of residents surveyed at Bolton Clarke Farnorha answered “always” or “most of the time”, above the 88.6% average across other homes by 11.4 percentage points. Answers were also above the average for other homes when residents were asked whether staff follow up when they raise things (96% against 85.2%) and whether staff know what they are doing (96% against 89.5%).
The widest gap below other homes came when residents were asked whether staff are kind and caring: 92% answered “always” or “most of the time”, against an average of 96.0%.
What should you ask about on a visit?
A visit is a chance to ask about how staff get to know each resident. Of residents asked whether staff are kind and caring, 80% answered “always”, 12% “most of the time”, 4% “some of the time” and 4% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Bolton Clarke Farnorha were asked whether they feel safe, 88% answered “always” and 8% “most of the time”. When asked whether they get the care they need, 76% answered “always” and 20% “most of the time”.
What is the food like at Bolton Clarke Farnorha?
When residents surveyed at Bolton Clarke Farnorha for the 2025 Residents’ Experience Survey were asked whether they like the food, 64% answered “always” or “most of the time”, 6.3 percentage points below the average of 70.3% across other homes. The share fell from 73% in 2024. Another 24% answered “some of the time” and 12% “never”.
In January to March 2026, Bolton Clarke Farnorha spent $15 per resident per day on food, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.45 per resident per day, 61% above the sector median of $0.28.
How are meals prepared?
Bolton Clarke Farnorha reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
64% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Bolton Clarke Farnorha provide?
In January to March 2026, Bolton Clarke Farnorha reported 209 minutes of care per resident per day, matching its target of 209 minutes. Of those minutes, 42 came from registered nurses, matching the registered-nurse target of 42.
Bolton Clarke Farnorha met both its total and registered-nurse targets in one of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 203 to 209.
Who provides that care?
Per resident per day, personal care workers provided 163 minutes, followed by registered nurses (42 minutes) and enrolled nurses (5 minutes). In the same quarter, Bolton Clarke Farnorha also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
