Elderberry Expert Rating and Opinion
The Elderberry Index for Bolton Clarke Darlington is 4.19 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 232 minutes against a 220-minute daily care target; RN time is 46 against 44.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Worth a closer look
Food enjoyment fell in the latest survey
55% positive in 2026, compared with 78% in 2025: 23 percentage points lower.
Confidence in staff skills is below the survey average
72% answered “Always” or “Most of the time”, compared with 89.1% across other homes.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.09% | 1080 |
| Getting needed care | 94.43% | 1080 |
| Confidence in staff skills | 89.10% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.35% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
How much care and nursing does Bolton Clarke Darlington provide?
Bolton Clarke Darlington reported 232 minutes of care per resident per day in January to March 2026, 12 minutes above its target of 220 minutes. Registered nurses provided 46 of those minutes, 2 minutes above the registered-nurse target of 44.
In each of the last four quarters, Bolton Clarke Darlington met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 227 to 253.
Who provides that care?
Of the 232 minutes, personal care workers provided 183 (78.9%), followed by registered nurses (46 minutes, 19.8%) and enrolled nurses (3 minutes, 1.3%). In the same quarter, Bolton Clarke Darlington also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about Bolton Clarke Darlington?
When residents surveyed at Bolton Clarke Darlington for the 2026 Residents’ Experience Survey were asked whether staff know what they are doing, 72% answered “always” or “most of the time”, 17.1 percentage points below the average of 89.1% across other homes. Answers were also below the average for other homes when residents were asked whether the home is well run (78% against 88.1%) and whether staff explain things to them (72% against 80.3%).
The largest gap above other homes was when residents were asked whether they have a say in their daily activities: 100% answered “always” or “most of the time”, against an average of 92.7%. Altogether, answers on 4 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about the training staff receive. Of residents asked whether staff know what they are doing, 33% answered “always”, 39% “most of the time” and 28% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 67% of residents surveyed at Bolton Clarke Darlington answered “always” and 33% “most of the time”. When asked whether they get the care they need, 67% answered “always” and 22% “most of the time”.
What is the food like at Bolton Clarke Darlington?
In the 2026 Residents’ Experience Survey, 55% of residents surveyed at Bolton Clarke Darlington said they like the food “always” or “most of the time”, 12.3 percentage points below the average of 67.3% across other homes. The share fell from 78% in 2025. Another 33% answered “some of the time” and 11% “never”.
Food spending at Bolton Clarke Darlington in January to March 2026 was $16 per resident per day, in line with the sector median of $16. Spending on dietitians in the same quarter was $0.49 per resident per day, 75% above the sector median of $0.28.
How are meals prepared?
According to Bolton Clarke Darlington, breakfast is cooked fresh, while lunch and dinner are prepared by the cook-chill method. Of all meals, 48% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
55% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Bolton Clarke Darlington spend on resident care?
In the 2024–25 financial year, Bolton Clarke Darlington spent $422.23 per resident per day, and care and nursing made up 59.3% of it. Care and nursing spending of $250.35 was 5% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($63.96), administration ($40.68), and cleaning and laundry ($30.36) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($162.29) and registered nurses ($57.88).
