Elderberry Expert Rating and Opinion
The Elderberry Index for Bolton Clarke Claremont Terrace is 3.9 out of 5, against a national average of 3.81. One finding stands out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 220 vs 204 minutes; registered nurses: 39 vs 42 minutes per resident per day.
Enjoying the food is below the survey average
46% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Food enjoyment fell in the latest survey
46% positive in 2025, compared with 80% in 2024: 34 percentage points lower.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.28% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
How much care and nursing does Bolton Clarke Claremont Terrace provide?
Bolton Clarke Claremont Terrace reported 220 minutes of care per resident per day in January to March 2026, 16 minutes above its target of 204 minutes. Registered nurses provided 39 of those minutes, 3 minutes below the registered-nurse target of 42.
In none of the last four quarters did Bolton Clarke Claremont Terrace meet both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 203 to 220.
Who provides that care?
Of the 220 minutes, personal care workers provided 174 (79.1%), followed by registered nurses (39 minutes, 17.7%) and enrolled nurses (7 minutes, 3.2%). In the same quarter, Bolton Clarke Claremont Terrace also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Bolton Clarke Claremont Terrace?
In the 2025 Residents’ Experience Survey, 46% of residents surveyed at Bolton Clarke Claremont Terrace said they like the food “always” or “most of the time”, 24.3 percentage points below the average of 70.3% across other homes. The share fell from 80% in 2024. Another 46% answered “some of the time” and 7% “never”.
Food spending at Bolton Clarke Claremont Terrace in January to March 2026 was $16 per resident per day, in line with the sector median of $16. In the same quarter, spending on dietitians was $0.14 per resident per day, 50% below the sector median of $0.28.
How are meals prepared?
According to Bolton Clarke Claremont Terrace, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
46% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Bolton Clarke Claremont Terrace?
When residents surveyed at Bolton Clarke Claremont Terrace for the 2025 Residents’ Experience Survey were asked whether staff treat them with respect, 86% answered “always” or “most of the time”, below the 95.9% average across other homes by 9.9 percentage points. When residents were asked whether they have a say in their daily activities (85% against 93.2%) and whether staff are kind and caring (89% against 96.0%), answers were also below the average for other homes.
At Bolton Clarke Claremont Terrace, answers were at least 3 percentage points below the average for other homes on 7 of the 10 questions other than food, and within 3 percentage points on the rest.
What should you ask about on a visit?
On a visit, you can ask about how staff are expected to treat residents. When residents were asked whether staff treat them with respect, 43% answered “always”, 43% “most of the time” and 14% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Bolton Clarke Claremont Terrace were asked whether they feel safe, 68% answered “always” and 29% “most of the time”. When asked whether they get the care they need, 50% answered “always” and 39% “most of the time”.
How does Bolton Clarke Claremont Terrace spend on resident care?
In the 2024–25 financial year, Bolton Clarke Claremont Terrace spent $229.58 per resident per day on care and nursing, 13% below the sector median of $264.85. Spending across all categories was $354.51 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($34.46), accommodation and maintenance ($24.15), and cleaning and laundry ($22.35) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($142.32) and registered nurses ($53.10).
