Elderberry Expert Rating and Opinion
The Elderberry Index for Bolton Clarke Chelsea is 3.93 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Staff communication is a relative strength
89% answered “Always” or “Most of the time”, compared with 80.2% across other homes.
Residents report stronger support for independence
94% answered “Always” or “Most of the time”, compared with 87.1% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 227 vs 217 minutes; registered nurses: 43 vs 44 minutes per resident per day.
Food enjoyment fell in the latest survey
48% positive in 2026, compared with 59% in 2025: 11 percentage points lower.
Enjoying the food is below the survey average
48% answered “Always” or “Most of the time”, compared with 67.4% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.36% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
What is the food like at Bolton Clarke Chelsea?
When residents surveyed at Bolton Clarke Chelsea for the 2026 Residents’ Experience Survey were asked whether they like the food, 48% answered “always” or “most of the time”, 19.4 percentage points below the average of 67.4% across other homes. The share fell from 59% in 2025. Another 47% answered “some of the time” and 6% “never”.
In January to March 2026, Bolton Clarke Chelsea spent $15 per resident per day on food, 6% below the sector median of $16. In the same quarter, spending on dietitians was $0.18 per resident per day, 36% below the sector median of $0.28.
How are meals prepared?
Bolton Clarke Chelsea reports that breakfast is cooked fresh, while lunch and dinner are prepared by the cook-chill method. Of all meals, 42% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
48% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Bolton Clarke Chelsea provide?
In January to March 2026, Bolton Clarke Chelsea reported 227 minutes of care per resident per day, 10 minutes above its target of 217 minutes. Registered nurses provided 43 of those minutes, 1 minute below the registered-nurse target of 44.
In none of the last four quarters did Bolton Clarke Chelsea meet both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 207 to 227.
Who provides that care?
Personal care workers provided 181 of the 227 minutes (79.7%), followed by registered nurses (43 minutes, 18.9%) and enrolled nurses (3 minutes, 1.3%). In the same quarter, Bolton Clarke Chelsea also reported spending on physiotherapists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about Bolton Clarke Chelsea?
When residents surveyed at Bolton Clarke Chelsea for the 2026 Residents’ Experience Survey were asked whether staff explain things to them, 89% answered “always” or “most of the time”, 8.8 percentage points above the average of 80.2% across other homes. When residents were asked whether they are encouraged to do as much as possible for themselves (94% against 87.1%) and whether the home is well run (94% against 88.1%), answers were also above the average for other homes.
On 7 of the 10 questions other than food, answers at Bolton Clarke Chelsea were at least 3 percentage points above the average for other homes, and on the rest they were within 3 percentage points.
Do residents feel safe and get the care they need?
When residents surveyed at Bolton Clarke Chelsea were asked whether they feel safe, 94% answered “always” and 6% “most of the time”. When asked whether they get the care they need, 82% answered “always” and 18% “most of the time”.
Do residents have a say in daily life?
For choice and independence, the share of “always” or “most of the time” answers at Bolton Clarke Chelsea was 94% when asked whether they have a say in their daily activities.
How does Bolton Clarke Chelsea spend on resident care?
In the 2024–25 financial year, Bolton Clarke Chelsea spent $388.42 per resident per day, and care and nursing made up 63.6% of it. Care and nursing spending of $246.88 was 7% below the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($45.66), administration ($38.82), and cleaning and laundry ($25.98) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($150.87) and registered nurses ($70.93).
