Elderberry Expert Rating and Opinion
The Elderberry Index for Bolga Court Hostel is 4.37 out of 5, against a national average of 3.81. Three findings stand out as positive, and two are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 228 minutes against a 190-minute daily care target; RN time is 62 against 40.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Following up concerns is above the survey average
100% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
Worth a closer look
Fewer residents consistently feel safe
91% answered “Always” or “Most of the time”, compared with 96.3% across other homes.
Respectful treatment is below the survey average
91% answered “Always” or “Most of the time”, compared with 95.4% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.07% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.33% | 1080 |
| Following up concerns | 84.20% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
How much care and nursing does Bolga Court Hostel provide?
In January to March 2026, Bolga Court Hostel reported 228 minutes of care per resident per day, 38 minutes above its target of 190 minutes. Registered nurses provided 62 of those minutes, 22 minutes above the registered-nurse target of 40.
Bolga Court Hostel met both its total and registered-nurse targets in each of the last four quarters. Minutes of care per resident per day ranged from 220 to 228 across those four quarters.
Who provides that care?
Personal care workers provided 139 of the 228 minutes (61.0%), followed by registered nurses (62 minutes, 27.2%) and enrolled nurses (27 minutes, 11.8%). Bolga Court Hostel also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Bolga Court Hostel?
In the 2026 Residents’ Experience Survey, 100% of residents surveyed at Bolga Court Hostel answered “always” or “most of the time” when asked whether staff follow up when they raise things, 15.8 percentage points above the average of 84.2% across other homes. When residents were asked whether they are encouraged to do as much as possible for themselves (100% against 87.1%) and whether the home is well run (100% against 88.1%), answers were also above the average for other homes.
The widest gap below other homes came when residents were asked whether they feel safe: 91% answered “always” or “most of the time”, against an average of 96.3%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about what the home does when a resident says they feel unsafe. When residents were asked whether they feel safe, 83% answered “always”, 8% “most of the time” and 8% “some of the time”; none answered “never”.
Do residents get the care they need?
Asked whether they get the care they need, 75% of residents surveyed at Bolga Court Hostel answered “always” and 25% “most of the time”.
What is the food like at Bolga Court Hostel?
In the 2026 Residents’ Experience Survey, 75% of residents surveyed at Bolga Court Hostel said they like the food “always” or “most of the time”, 7.7 percentage points above the average of 67.3% across other homes. The share rose from 67% in 2025. Another 17% answered “some of the time” and 8% “never”.
In January to March 2026, Bolga Court Hostel spent $20 per resident per day on food, 25% above the sector median of $16. Spending on dietitians in the same quarter was $3.10 per resident per day, 1007% above the sector median of $0.28.
How are meals prepared?
Bolga Court Hostel reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
75% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Bolga Court Hostel spend on resident care?
In the 2024–25 financial year, Bolga Court Hostel spent $297.73 per resident per day on care and nursing, 12% above the sector median of $264.85. Total spending was $618.66 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($108.62), administration ($88.20), and cleaning and laundry ($42.60) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($89.32) and registered nurses ($67.59).
