Elderberry Expert Rating and Opinion
The Elderberry Index for Bethany Aged Care Plus Centre is 4.15 out of 5, against a national average of 3.81. Three findings stand out as positive, and two are worth a closer look.
Things we noticed
Positive standouts
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Enjoying the food is above the survey average
84% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Worth a closer look
Kind and caring staff is below the survey average
92% answered “Always” or “Most of the time”, compared with 96.0% across other homes.
Fewer residents consistently feel safe
93% answered “Always” or “Most of the time”, compared with 96.5% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.25% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Bethany Aged Care Plus Centre provide?
In January to March 2026, Bethany Aged Care Plus Centre reported 217 minutes of care per resident per day, 13 minutes above its target of 204 minutes. Of those minutes, 46 came from registered nurses, 4 minutes above the registered-nurse target of 42.
Bethany Aged Care Plus Centre met both its total and registered-nurse targets in one of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 196 to 217.
Who provides that care?
Personal care workers provided 171 of the 217 minutes (78.8%), followed by registered nurses (46 minutes, 21.2%). In the same quarter, Bethany Aged Care Plus Centre also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Bethany Aged Care Plus Centre?
When residents surveyed at Bethany Aged Care Plus Centre for the 2025 Residents’ Experience Survey were asked whether they like the food, 84% answered “always” or “most of the time”, 13.7 percentage points above the average of 70.3% across other homes. The share fell from 92% in 2024. Another 15% answered “some of the time”, and none answered “never”.
In January to March 2026, Bethany Aged Care Plus Centre spent $17 per resident per day on food, 6% above the sector median of $16. In the same quarter, spending on dietitians was $0.19 per resident per day, 32% below the sector median of $0.28.
How are meals prepared?
According to Bethany Aged Care Plus Centre, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
84% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Bethany Aged Care Plus Centre?
In the 2025 Residents’ Experience Survey, 100% of residents surveyed at Bethany Aged Care Plus Centre answered “always” or “most of the time” when asked whether the home is well run, above the 89.3% average across other homes by 10.7 percentage points. When residents were asked whether they have a say in their daily activities (100% against 93.2%) and whether staff follow up when they raise things (92% against 85.2%), answers were also above the average for other homes.
The largest gap below other homes was when residents were asked whether staff are kind and caring: 92% answered “always” or “most of the time”, against an average of 96.0%. Altogether, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff get to know each resident. When residents were asked whether staff are kind and caring, 38% answered “always”, 54% “most of the time” and 8% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Bethany Aged Care Plus Centre were asked whether they feel safe, 62% answered “always” and 31% “most of the time”. When asked whether they get the care they need, 62% answered “always” and 38% “most of the time”.
How does Bethany Aged Care Plus Centre spend on resident care?
In the 2024–25 financial year, Bethany Aged Care Plus Centre spent $407.15 per resident per day, and care and nursing made up 63.1% of it. Care and nursing spending of $256.73 was 3% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($47.39), accommodation and maintenance ($36.44), and cleaning and laundry ($21.05) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($157.89) and registered nurses ($66.69).
