Elderberry Expert Rating and Opinion
The Elderberry Index for Bethanie Peel is 4.15 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment improved in the latest survey
69% positive in 2025, compared with 46% in 2024: 23 percentage points higher.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Following up concerns is below the survey average
77% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
How well the home is run is below the survey average
85% answered “Always” or “Most of the time”, compared with 89.3% across other homes.
Kind and caring staff is below the survey average
92% answered “Always” or “Most of the time”, compared with 96.0% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Bethanie Peel?
In the 2025 Residents’ Experience Survey, 100% of residents surveyed at Bethanie Peel answered “always” or “most of the time” when asked whether they are encouraged to do as much as possible for themselves, above the 88.6% average across other homes by 11.4 percentage points. When residents were asked whether staff know what they are doing (100% against 89.5%) and whether they have a say in their daily activities (100% against 93.2%), answers were also above the average for other homes.
The widest gap below other homes came when residents were asked whether staff follow up when they raise things: 77% answered “always” or “most of the time”, against an average of 85.2%. In all, answers on 3 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how the home records and follows up concerns. When residents were asked whether staff follow up when they raise things, 46% answered “always”, 31% “most of the time”, 15% “some of the time” and 8% “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 85% of residents surveyed at Bethanie Peel answered “always” and 15% “most of the time”. When asked whether they get the care they need, 62% answered “always” and 38% “most of the time”.
What is the food like at Bethanie Peel?
When residents surveyed at Bethanie Peel for the 2025 Residents’ Experience Survey were asked whether they like the food, 69% answered “always” or “most of the time”, 23 percentage points higher than the 46% recorded in 2024. Another 31% answered “some of the time”, and none answered “never”.
In January to March 2026, Bethanie Peel spent $15 per resident per day on food, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.37 per resident per day, 32% above the sector median of $0.28.
How are meals prepared?
According to Bethanie Peel, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
69% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Bethanie Peel spend on resident care?
In the 2024–25 financial year, Bethanie Peel spent $454.37 per resident per day, and care and nursing made up 62.1% of it. Care and nursing spending of $282.03 was 6% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($92.30), accommodation and maintenance ($26.57), and cleaning and laundry ($17.19) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($142.02) and registered nurses ($76.22).
How much care and nursing does Bethanie Peel provide?
Bethanie Peel reported 230 minutes of care per resident per day in January to March 2026, 2 minutes above its target of 228 minutes. Registered nurses provided 46 of those minutes, 1 minute above the registered-nurse target of 45.
In two of the last four quarters, Bethanie Peel met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 221 to 230 across those four quarters.
Who provides that care?
Personal care workers provided 156 minutes per resident per day, followed by registered nurses (46 minutes) and enrolled nurses (29 minutes). Bethanie Peel also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
