Elderberry Expert Rating and Opinion
The Elderberry Index for Bayview Haven is 4.07 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and two are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Following up concerns is above the survey average
100% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Worth a closer look
Fewer residents say staff explain things consistently
55% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.25% | 1354 |
| Following up concerns | 85.18% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Bayview Haven provide?
In January to March 2026, Bayview Haven reported 242 minutes of care per resident per day, 29 minutes above its target of 213 minutes. Registered nurses provided 53 of those minutes, 9 minutes above the registered-nurse target of 44.
Bayview Haven met both its total and registered-nurse targets in one of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 202 to 242.
Who provides that care?
Personal care workers provided 172 of the 242 minutes (71.1%), followed by registered nurses (53 minutes, 21.9%) and enrolled nurses (17 minutes, 7.0%).
What do residents say about Bayview Haven?
In the 2025 Residents’ Experience Survey, 100% of residents surveyed at Bayview Haven answered “always” or “most of the time” when asked whether staff follow up when they raise things, 14.8 percentage points above the average of 85.2% across other homes. When residents were asked whether staff know what they are doing (100% against 89.5%) and whether they have a say in their daily activities (100% against 93.2%), answers were also above the average for other homes.
The largest gap below other homes was when residents were asked whether staff explain things to them: 55% answered “always” or “most of the time”, against an average of 81.8%.
What should you ask about on a visit?
A visit is a chance to ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 11% answered “always”, 44% “most of the time” and 44% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Bayview Haven were asked whether they feel safe, 89% answered “always” and 11% “most of the time”. When asked whether they get the care they need, 78% answered “always” and 17% “most of the time”.
What is the food like at Bayview Haven?
In the 2025 Residents’ Experience Survey, 78% of residents surveyed at Bayview Haven said they like the food “always” or “most of the time”, 7.7 percentage points above the average of 70.3% across other homes. Another 22% answered “some of the time”, and none answered “never”.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
78% of surveyed residents
