Elderberry Expert Rating and Opinion
The Elderberry Index for Baw Baw Views is 2.78 out of 5, compared with a national average of 3.81. One finding stands out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Following up concerns is above the survey average
89% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 208 vs 212 minutes; registered nurses: 45 vs 44 minutes per resident per day.
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Food enjoyment fell in the latest survey
66% positive in 2025, compared with 93% in 2024: 27 percentage points lower.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
What do residents say about Baw Baw Views?
In the 2025 Residents’ Experience Survey, 67% of residents surveyed at Baw Baw Views answered “always” or “most of the time” when asked whether the home is well run, below the 89.3% average across other homes by 22.3 percentage points. Answers were also below the average for other homes when residents were asked whether staff explain things to them (67% against 81.8%) and whether they are encouraged to do as much as possible for themselves (77% against 88.6%).
The widest gap above other homes came when residents were asked whether staff follow up when they raise things: 89% answered “always” or “most of the time”, against an average of 85.2%.
What should you ask about on a visit?
On a visit, you can ask about who runs the home day to day and how changes are communicated. When residents were asked whether the home is well run, 50% answered “always”, 17% “most of the time” and 33% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Baw Baw Views were asked whether they feel safe, 72% answered “always” and 22% “most of the time”. When asked whether they get the care they need, 44% answered “always” and 44% “most of the time”.
How much care and nursing does Baw Baw Views provide?
In January to March 2026, Baw Baw Views reported 208 minutes of care per resident per day, 4 minutes below its target of 212 minutes. Of those minutes, 45 came from registered nurses, 1 minute above the registered-nurse target of 44.
Baw Baw Views met both its total and registered-nurse targets in none of the last four quarters. Minutes of care per resident per day ranged from 208 to 213 across those four quarters.
Who provides that care?
Personal care workers provided 145 minutes per resident per day, followed by registered nurses (45 minutes) and enrolled nurses (19 minutes). Baw Baw Views also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at Baw Baw Views?
When residents surveyed at Baw Baw Views for the 2025 Residents’ Experience Survey were asked whether they like the food, 66% answered “always” or “most of the time”, 4.3 percentage points below the average of 70.3% across other homes. The share fell from 93% in 2024. Another 22% answered “some of the time” and 11% “never”.
Food spending at Baw Baw Views in January to March 2026 was $15 per resident per day, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.32 per resident per day, 14% above the sector median of $0.28.
How are meals prepared?
According to Baw Baw Views, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
66% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Baw Baw Views spend on resident care?
Total spending at Baw Baw Views in the 2024–25 financial year was $401.77 per resident per day, and care and nursing made up 63.0% of it. Care and nursing spending of $253.19 was 4% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($41.45), accommodation and maintenance ($32.62), and cleaning and laundry ($27.49) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($145.06) and registered nurses ($57.62).
