Elderberry Expert Rating and Opinion
The Elderberry Index for BaptistCare Morven Gardens Centre is 4.08 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Staff communication is a relative strength
93% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Worth a closer look
Following up concerns is below the survey average
71% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Kind and caring staff is below the survey average
85% answered “Always” or “Most of the time”, compared with 96.0% across other homes.
Support for independence is below the survey average
78% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.25% | 1354 |
| Following up concerns | 85.21% | 1354 |
| Kind and caring staff | 95.97% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does BaptistCare Morven Gardens Centre provide?
In January to March 2026, BaptistCare Morven Gardens Centre reported 233 minutes of care per resident per day, 6 minutes above its target of 227 minutes. Of those minutes, 47 came from registered nurses, 2 minutes above the registered-nurse target of 45.
In one of the last four quarters, BaptistCare Morven Gardens Centre met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 197 to 233 across those four quarters.
Who provides that care?
Per resident per day, personal care workers provided 185 minutes, followed by registered nurses (47 minutes). BaptistCare Morven Gardens Centre also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about BaptistCare Morven Gardens Centre?
In the 2025 Residents’ Experience Survey, 71% of residents surveyed at BaptistCare Morven Gardens Centre answered “always” or “most of the time” when asked whether staff follow up when they raise things, 14.2 percentage points below the average of 85.2% across other homes. When residents were asked whether staff are kind and caring (85% against 96.0%) and whether they are encouraged to do as much as possible for themselves (78% against 88.6%), answers were also below the average for other homes.
The largest gap above other homes was when residents were asked whether staff explain things to them: 93% answered “always” or “most of the time”, against an average of 81.8%.
What should you ask about on a visit?
On a visit, you can ask about how the home records and follows up concerns. Of residents asked whether staff follow up when they raise things, 57% answered “always”, 14% “most of the time” and 29% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 64% of residents surveyed at BaptistCare Morven Gardens Centre answered “always” and 29% “most of the time”. When asked whether they get the care they need, 71% answered “always” and 14% “most of the time”.
How does BaptistCare Morven Gardens Centre spend on resident care?
Spending on care and nursing at BaptistCare Morven Gardens Centre in the 2024–25 financial year was $231.69 per resident per day, 13% below the sector median of $264.85. Total spending was $436.36 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($74.89), accommodation and maintenance ($51.81), and cleaning and laundry ($33.46) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($132.95) and registered nurses ($64.31).
What is the food like at BaptistCare Morven Gardens Centre?
When residents surveyed at BaptistCare Morven Gardens Centre for the 2025 Residents’ Experience Survey were asked whether they like the food, 79% answered “always” or “most of the time”, 8.7 percentage points above the average of 70.3% across other homes. The share was also 79% in 2024. Another 14% answered “some of the time” and 7% “never”.
In January to March 2026, BaptistCare Morven Gardens Centre spent $16 per resident per day on food, in line with the sector median of $16. Spending on dietitians in the same quarter was $0.10 per resident per day, 64% below the sector median of $0.28.
How are meals prepared?
BaptistCare Morven Gardens Centre reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
79% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
