Elderberry Expert Rating and Opinion
The Elderberry Index for Bairnsdale Parklands Care Community is 3.68 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
How well the home is run is above the survey average
100% answered “Always” or “Most of the time”, compared with 89.3% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 197 vs 209 minutes; registered nurses: 41 vs 42 minutes per resident per day.
Food enjoyment fell in the latest survey
57% positive in 2025, compared with 79% in 2024: 22 percentage points lower.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
How much care and nursing does Bairnsdale Parklands Care Community provide?
Bairnsdale Parklands Care Community reported 197 minutes of care per resident per day in January to March 2026, 12 minutes below its target of 209 minutes. Registered nurses provided 41 of those minutes, 1 minute below the registered-nurse target of 42.
In none of the last four quarters did Bairnsdale Parklands Care Community meet both its total and registered-nurse targets. Minutes of care per resident per day ranged from 192 to 201 across those four quarters.
Who provides that care?
Personal care workers provided 146 minutes per resident per day, followed by registered nurses (41 minutes) and enrolled nurses (11 minutes). Bairnsdale Parklands Care Community also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Bairnsdale Parklands Care Community?
In the 2025 Residents’ Experience Survey, 100% of residents surveyed at Bairnsdale Parklands Care Community answered “always” or “most of the time” when asked whether the home is well run, above the 89.3% average across other homes by 10.7 percentage points. When residents were asked whether they get the care they need (100% against 94.5%) and whether staff treat them with respect (100% against 95.9%), answers were also above the average for other homes.
The widest gap below other homes came when residents were asked whether staff explain things to them: 64% answered “always” or “most of the time”, against an average of 81.8%. In all, answers on 4 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 14% answered “always”, 50% “most of the time” and 36% “some of the time”; none answered “never”.
Do residents feel safe?
When residents surveyed at Bairnsdale Parklands Care Community were asked whether they feel safe, 93% answered “always” and 7% “most of the time”.
What is the food like at Bairnsdale Parklands Care Community?
In the 2025 Residents’ Experience Survey, 57% of residents surveyed at Bairnsdale Parklands Care Community said they like the food “always” or “most of the time”, 13.3 percentage points below the average of 70.3% across other homes. The share fell from 79% in 2024. Another 43% answered “some of the time”, and none answered “never”.
Food spending at Bairnsdale Parklands Care Community in January to March 2026 was $15 per resident per day, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.29 per resident per day, 4% above the sector median of $0.28.
How are meals prepared?
According to Bairnsdale Parklands Care Community, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
57% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Bairnsdale Parklands Care Community spend on resident care?
In the 2024–25 financial year, Bairnsdale Parklands Care Community spent $431.17 per resident per day, and care and nursing made up 61.4% of it. Care and nursing spending of $264.74 was in line with the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($61.99), administration ($35.63), and cleaning and laundry ($28.83) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($150.45) and registered nurses ($57.84).
