Elderberry Expert Rating and Opinion
The Elderberry Index for Australian Vietnamese Aged Care Services is 4.56 out of 5, compared with a national average of 3.81. Three findings stand out as positive.
Things we noticed
Positive standouts
Food enjoyment is above average, with lower reported spending
100% enjoy meals vs 67.3% across other homes; spending is $11 vs a $16 sector median.
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 240 minutes against a 230-minute daily care target; RN time is 46 against 45.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.07% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.31% | 1080 |
| Following up concerns | 84.20% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
What do residents say about Australian Vietnamese Aged Care Services?
In the 2026 Residents’ Experience Survey, 100% of residents surveyed at Australian Vietnamese Aged Care Services answered “always” or “most of the time” when asked whether staff follow up when they raise things, above the 84.2% average across other homes by 15.8 percentage points. Answers were also above the average for other homes when residents were asked whether they are encouraged to do as much as possible for themselves (100% against 87.1%) and whether the home is well run (100% against 88.1%).
At Australian Vietnamese Aged Care Services, answers were at least 3 percentage points above the average for other homes on all 10 questions other than food.
Do residents feel safe and get the care they need?
When residents surveyed at Australian Vietnamese Aged Care Services were asked whether they feel safe, 100% answered “always”. When asked whether they get the care they need, 100% answered “always”.
Do residents have a say in daily life?
For choice and independence, the share of “always” or “most of the time” answers at Australian Vietnamese Aged Care Services was 100% when asked whether they have a say in their daily activities.
What is the food like at Australian Vietnamese Aged Care Services?
When residents surveyed at Australian Vietnamese Aged Care Services for the 2026 Residents’ Experience Survey were asked whether they like the food, 100% answered “always” or “most of the time”, 32.7 percentage points above the average of 67.3% across other homes. The share rose from 85% in 2025.
In January to March 2026, Australian Vietnamese Aged Care Services spent $11 per resident per day on food, 31% below the sector median of $16. Spending on dietitians in the same quarter was $0.17 per resident per day, 39% below the sector median of $0.28.
How are meals prepared?
Australian Vietnamese Aged Care Services reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
100% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Australian Vietnamese Aged Care Services provide?
In January to March 2026, Australian Vietnamese Aged Care Services reported 240 minutes of care per resident per day, 10 minutes above its target of 230 minutes. Registered nurses provided 46 of those minutes, 1 minute above the registered-nurse target of 45.
In each of the last four quarters, Australian Vietnamese Aged Care Services met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 238 to 240 across those four quarters.
Who provides that care?
Per resident per day, personal care workers provided 193 minutes, followed by registered nurses (46 minutes). In the same quarter, Australian Vietnamese Aged Care Services also reported spending on physiotherapists, dietitians, and lifestyle and recreation workers.
How does Australian Vietnamese Aged Care Services spend on resident care?
Total spending at Australian Vietnamese Aged Care Services in the 2024–25 financial year was $425.47 per resident per day, and care and nursing made up 61.2% of it. Care and nursing spending of $260.56 was 2% below the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($71.92), administration ($38.55), and cleaning and laundry ($19.91) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($170.94) and registered nurses ($50.13).
