Elderberry Expert Rating and Opinion
The Elderberry Index for Annie Green Court is 3.97 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Residents show greater confidence in staff skills
93% answered “Always” or “Most of the time”, compared with 89.5% across other homes.
Worth a closer look
Food enjoyment fell in the latest survey
60% positive in 2025, compared with 92% in 2024: 32 percentage points lower.
Fewer residents consistently feel safe
80% answered “Always” or “Most of the time”, compared with 96.5% across other homes.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.46% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Annie Green Court?
When residents surveyed at Annie Green Court for the 2025 Residents’ Experience Survey were asked whether they feel safe, 80% answered “always” or “most of the time”, below the 96.5% average across other homes by 16.5 percentage points. When residents were asked whether they are encouraged to do as much as possible for themselves (73% against 88.6%) and whether the home is well run (80% against 89.3%), answers were also below the average for other homes.
The largest gap above other homes was when residents were asked whether staff know what they are doing: 93% answered “always” or “most of the time”, against an average of 89.5%.
What should you ask about on a visit?
On a visit, you can ask about what the home does when a resident says they feel unsafe. When residents were asked whether they feel safe, 47% answered “always”, 33% “most of the time”, 7% “some of the time” and 13% “never”.
Do residents get the care they need?
Asked whether they get the care they need, 40% of residents surveyed at Annie Green Court answered “always” and 53% “most of the time”.
What is the food like at Annie Green Court?
When residents surveyed at Annie Green Court for the 2025 Residents’ Experience Survey were asked whether they like the food, 60% answered “always” or “most of the time”, 10.3 percentage points below the average of 70.3% across other homes. The share fell from 92% in 2024. Another 33% answered “some of the time” and 7% “never”.
In January to March 2026, Annie Green Court spent $19 per resident per day on food, 19% above the sector median of $16. Spending on dietitians in the same quarter was $1.22 per resident per day, 336% above the sector median of $0.28.
How are meals prepared?
According to Annie Green Court, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
60% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Annie Green Court provide?
Annie Green Court reported 180 minutes of care per resident per day in January to March 2026, 1 minute above its target of 179 minutes. Registered nurses provided 41 of those minutes, 4 minutes above the registered-nurse target of 37.
Annie Green Court met both its total and registered-nurse targets in three of the last four quarters. Minutes of care per resident per day ranged from 178 to 183 across those four quarters.
Who provides that care?
Personal care workers provided 140 minutes per resident per day, followed by registered nurses (41 minutes). In the same quarter, Annie Green Court also reported spending on physiotherapists, speech pathologists, dietitians, and lifestyle and recreation workers.
How does Annie Green Court spend on resident care?
In the 2024–25 financial year, Annie Green Court spent $507.38 per resident per day, and care and nursing made up 51.8% of it. Care and nursing spending of $262.87 was 1% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($134.59), accommodation and maintenance ($38.55), and cleaning and laundry ($25.37) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($150.68) and registered nurses ($63.31).
