Elderberry Expert Rating and Opinion
The Elderberry Index for Anglicare Newmarch House is 4.08 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
More residents feel they have a say in daily life
100% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Worth a closer look
Food enjoyment fell in the latest survey
74% positive in 2025, compared with 93% in 2024: 19 percentage points lower.
Support for independence is below the survey average
79% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Fewer residents say staff explain things consistently
73% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Anglicare Newmarch House?
When residents surveyed at Anglicare Newmarch House for the 2025 Residents’ Experience Survey were asked whether they are encouraged to do as much as possible for themselves, 79% answered “always” or “most of the time”, below the 88.6% average across other homes by 9.6 percentage points. Answers were also below the average for other homes when residents were asked whether staff explain things to them (73% against 81.8%) and whether staff treat them with respect (90% against 95.9%).
The widest gap above other homes came when residents were asked whether they have a say in their daily activities: 100% answered “always” or “most of the time”, against an average of 93.2%. In all, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff support residents to do things for themselves. When residents were asked whether they are encouraged to do as much as possible for themselves, 68% answered “always”, 11% “most of the time” and 21% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Anglicare Newmarch House were asked whether they feel safe, 79% answered “always” and 16% “most of the time”. When asked whether they get the care they need, 74% answered “always” and 16% “most of the time”.
What is the food like at Anglicare Newmarch House?
When residents surveyed at Anglicare Newmarch House for the 2025 Residents’ Experience Survey were asked whether they like the food, 74% answered “always” or “most of the time”, 3.7 percentage points above the average of 70.3% across other homes. The share fell from 93% in 2024. Another 26% answered “some of the time”, and none answered “never”.
In January to March 2026, Anglicare Newmarch House spent $16 per resident per day on food, in line with the sector median of $16. In the same quarter, spending on dietitians was $0.05 per resident per day, 82% below the sector median of $0.28.
How are meals prepared?
According to Anglicare Newmarch House, breakfast, lunch and dinner are all cooked fresh. Of all meals, 65% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
74% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Anglicare Newmarch House provide?
In January to March 2026, Anglicare Newmarch House reported 220 minutes of care per resident per day, 2 minutes above its target of 218 minutes. Of those minutes, 45 came from registered nurses, 1 minute above the registered-nurse target of 44.
In two of the last four quarters, Anglicare Newmarch House met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 216 to 221 across those four quarters.
Who provides that care?
Personal care workers provided 175 of the 220 minutes (79.5%), followed by registered nurses (45 minutes, 20.5%). In the same quarter, Anglicare Newmarch House also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
How does Anglicare Newmarch House spend on resident care?
Total spending at Anglicare Newmarch House in the 2024–25 financial year was $428.94 per resident per day, and care and nursing made up 60.8% of it. Care and nursing spending of $260.74 was 2% below the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($71.32), accommodation and maintenance ($35.65), and cleaning and laundry ($23.93) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($161.85) and registered nurses ($63.43).
