Elderberry Expert Rating and Opinion
The Elderberry Index for Anglicare Marcus Loane House is 3.93 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Following up concerns is above the survey average
100% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
How well the home is run is above the survey average
96% answered “Always” or “Most of the time”, compared with 89.3% across other homes.
Worth a closer look
Food enjoyment fell in the latest survey
68% positive in 2025, compared with 80% in 2024: 12 percentage points lower.
Support for independence is below the survey average
82% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Respectful treatment is below the survey average
91% answered “Always” or “Most of the time”, compared with 95.9% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.18% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Anglicare Marcus Loane House?
Asked in the 2025 Residents’ Experience Survey whether staff follow up when they raise things, 100% of residents surveyed at Anglicare Marcus Loane House answered “always” or “most of the time”, 14.8 percentage points above the average of 85.2% across other homes. Answers were also above the average for other homes when residents were asked whether the home is well run (96% against 89.3%) and whether they get the care they need (100% against 94.5%).
The largest gap below other homes was when residents were asked whether they are encouraged to do as much as possible for themselves: 82% answered “always” or “most of the time”, against an average of 88.6%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff support residents to do things for themselves. Of residents asked whether they are encouraged to do as much as possible for themselves, 68% answered “always”, 14% “most of the time” and 18% “some of the time”; none answered “never”.
Do residents feel safe?
When residents surveyed at Anglicare Marcus Loane House were asked whether they feel safe, 77% answered “always” and 23% “most of the time”.
What is the food like at Anglicare Marcus Loane House?
When residents surveyed at Anglicare Marcus Loane House for the 2025 Residents’ Experience Survey were asked whether they like the food, 68% answered “always” or “most of the time”, 12 percentage points lower than the 80% recorded in 2024. Another 27% answered “some of the time” and 5% “never”.
Food spending at Anglicare Marcus Loane House in January to March 2026 was $16 per resident per day, in line with the sector median of $16. Spending on dietitians in the same quarter was $0.13 per resident per day, 54% below the sector median of $0.28.
How are meals prepared?
Anglicare Marcus Loane House reports that breakfast, lunch and dinner are all cooked fresh. Of all meals, 62% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
68% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Anglicare Marcus Loane House provide?
Anglicare Marcus Loane House reported 220 minutes of care per resident per day in January to March 2026, 2 minutes above its target of 218 minutes. Registered nurses provided 45 of those minutes, 1 minute above the registered-nurse target of 44.
Anglicare Marcus Loane House met both its total and registered-nurse targets in three of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 215 to 220.
Who provides that care?
Personal care workers provided 175 of the 220 minutes (79.5%), followed by registered nurses (45 minutes, 20.5%). Anglicare Marcus Loane House also reported spending on physiotherapists, dietitians, and lifestyle and recreation workers in the same quarter.
How does Anglicare Marcus Loane House spend on resident care?
In the 2024–25 financial year, Anglicare Marcus Loane House spent $459.70 per resident per day, and care and nursing made up 60.3% of it. Care and nursing spending of $277.02 was 5% above the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($76.10), accommodation and maintenance ($51.17), and cleaning and laundry ($21.72) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($176.92) and registered nurses ($63.74).
