Elderberry Expert Rating and Opinion
The Elderberry Index for Anglicare Eileen Armstrong House is 4.23 out of 5, against a national average of 3.81. Three findings stand out as positive, and one is worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Residents report stronger support for independence
100% answered “Always” or “Most of the time”, compared with 87.1% across other homes.
Worth a closer look
Respectful treatment is below the survey average
92% answered “Always” or “Most of the time”, compared with 95.4% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.07% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
How much care and nursing does Anglicare Eileen Armstrong House provide?
Anglicare Eileen Armstrong House reported 229 minutes of care per resident per day in January to March 2026, 7 minutes above its target of 222 minutes. Registered nurses provided 49 of those minutes, 4 minutes above the registered-nurse target of 45.
Anglicare Eileen Armstrong House met both its total and registered-nurse targets in three of the last four quarters. Minutes of care per resident per day ranged from 223 to 234 across those four quarters.
Who provides that care?
Personal care workers provided 179 minutes per resident per day, followed by registered nurses (49 minutes). In the same quarter, Anglicare Eileen Armstrong House also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about Anglicare Eileen Armstrong House?
When residents surveyed at Anglicare Eileen Armstrong House for the 2026 Residents’ Experience Survey were asked whether they are encouraged to do as much as possible for themselves, 100% answered “always” or “most of the time”, above the 87.1% average across other homes by 12.9 percentage points. Answers were also above the average for other homes when residents were asked whether the home is well run (100% against 88.1%) and whether they have a say in their daily activities (100% against 92.7%).
The largest gap below other homes was when residents were asked whether staff treat them with respect: 92% answered “always” or “most of the time”, against an average of 95.4%.
What should you ask about on a visit?
On a visit, you can ask about how staff are expected to treat residents. When residents were asked whether staff treat them with respect, 69% answered “always”, 23% “most of the time” and 8% “never”; none answered “some of the time”.
Do residents feel safe and get the care they need?
When residents surveyed at Anglicare Eileen Armstrong House were asked whether they feel safe, 92% answered “always” and 8% “most of the time”. When asked whether they get the care they need, 92% answered “always” and 8% “most of the time”.
How does Anglicare Eileen Armstrong House spend on resident care?
Total spending at Anglicare Eileen Armstrong House in the 2024–25 financial year was $454.71 per resident per day, and care and nursing made up 61.6% of it. Care and nursing spending of $280.12 was 6% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($76.63), accommodation and maintenance ($38.23), and cleaning and laundry ($26.76) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($177.54) and registered nurses ($65.87).
What is the food like at Anglicare Eileen Armstrong House?
When residents surveyed at Anglicare Eileen Armstrong House for the 2026 Residents’ Experience Survey were asked whether they like the food, 69% answered “always” or “most of the time”, within 3 percentage points of the 67.3% average across other homes. The share fell from 77% in 2025. Another 15% answered “some of the time” and 15% “never”.
Food spending at Anglicare Eileen Armstrong House in January to March 2026 was $17 per resident per day, 6% above the sector median of $16. Spending on dietitians in the same quarter was $0.02 per resident per day, 93% below the sector median of $0.28.
How are meals prepared?
Anglicare Eileen Armstrong House reports that breakfast, lunch and dinner are all cooked fresh. Of all meals, 64% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
69% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
