Elderberry Expert Rating and Opinion
The Elderberry Index for Aloaka Care Centre is 4.67 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Enjoying the food is above the survey average
100% answered “Always” or “Most of the time”, compared with 70.2% across other homes.
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Fewer residents consistently feel safe
92% answered “Always” or “Most of the time”, compared with 96.5% across other homes.
Kind and caring staff is below the survey average
92% answered “Always” or “Most of the time”, compared with 96.0% across other homes.
Respectful treatment is below the survey average
92% answered “Always” or “Most of the time”, compared with 95.9% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.24% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What is the food like at Aloaka Care Centre?
When residents surveyed at Aloaka Care Centre for the 2025 Residents’ Experience Survey were asked whether they like the food, 100% answered “always” or “most of the time”, 29.8 percentage points above the average of 70.2% across other homes. The share rose from 84% in 2024.
Food spending at Aloaka Care Centre in January to March 2026 was $16 per resident per day, in line with the sector median of $16. In the same quarter, spending on dietitians was $0.55 per resident per day, 96% above the sector median of $0.28.
How are meals prepared?
Aloaka Care Centre reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
100% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Aloaka Care Centre?
In the 2025 Residents’ Experience Survey, 100% of residents surveyed at Aloaka Care Centre answered “always” or “most of the time” when asked whether they are encouraged to do as much as possible for themselves, above the 88.6% average across other homes by 11.4 percentage points. Answers were also above the average for other homes when residents were asked whether the home is well run (100% against 89.3%) and whether staff explain things to them (91% against 81.8%).
The largest gap below other homes was when residents were asked whether they feel safe: 92% answered “always” or “most of the time”, against an average of 96.5%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about what the home does when a resident says they feel unsafe. Of residents asked whether they feel safe, 75% answered “always”, 17% “most of the time” and 8% “some of the time”; none answered “never”.
Do residents get the care they need?
Asked whether they get the care they need, 67% of residents surveyed at Aloaka Care Centre answered “always” and 33% “most of the time”.
How much care and nursing does Aloaka Care Centre provide?
Aloaka Care Centre reported 238 minutes of care per resident per day in January to March 2026, 15 minutes above its target of 223 minutes. Registered nurses provided 46 of those minutes, 1 minute above the registered-nurse target of 45.
Aloaka Care Centre met both its total and registered-nurse targets in one of the last four quarters. Minutes of care per resident per day ranged from 231 to 238 across those four quarters.
Who provides that care?
Personal care workers provided 169 of the 238 minutes (71.0%), followed by registered nurses (46 minutes, 19.3%) and enrolled nurses (23 minutes, 9.7%). Aloaka Care Centre also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
How does Aloaka Care Centre spend on resident care?
Total spending at Aloaka Care Centre in the 2024–25 financial year was $518.43 per resident per day, and care and nursing made up 55.5% of it. Care and nursing spending of $287.61 was 9% above the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($96.56), accommodation and maintenance ($54.43), and cleaning and laundry ($29.18) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($146.42) and registered nurses ($62.94).
