Elderberry Expert Rating and Opinion
The Elderberry Index for Aegis Hermitage is 3.6 out of 5, against a national average of 3.81. One finding stands out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
More residents feel they have a say in daily life
100% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 213 vs 204 minutes; registered nurses: 40 vs 41 minutes per resident per day.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Following up concerns is below the survey average
70% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.21% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Aegis Hermitage provide?
In January to March 2026, Aegis Hermitage reported 213 minutes of care per resident per day, 9 minutes above its target of 204 minutes. Of those minutes, 40 came from registered nurses, 1 minute below the registered-nurse target of 41.
Aegis Hermitage met both its total and registered-nurse targets in two of the last four quarters. Minutes of care per resident per day ranged from 213 to 219 across those four quarters.
Who provides that care?
Per resident per day, personal care workers provided 169 minutes, followed by registered nurses (40 minutes) and enrolled nurses (5 minutes). In the same quarter, Aegis Hermitage also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about Aegis Hermitage?
Asked in the 2025 Residents’ Experience Survey whether staff follow up when they raise things, 70% of residents surveyed at Aegis Hermitage answered “always” or “most of the time”, below the 85.2% average across other homes by 15.2 percentage points. Answers were also below the average for other homes when residents were asked whether they are encouraged to do as much as possible for themselves (74% against 88.6%) and whether staff explain things to them (69% against 81.8%).
The widest gap above other homes came when residents were asked whether they have a say in their daily activities: 100% answered “always” or “most of the time”, against an average of 93.2%.
What should you ask about on a visit?
A visit is a chance to ask about how the home records and follows up concerns. When residents were asked whether staff follow up when they raise things, 35% answered “always”, 35% “most of the time”, 22% “some of the time” and 9% “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 74% of residents surveyed at Aegis Hermitage answered “always” and 17% “most of the time”. When asked whether they get the care they need, 57% answered “always” and 35% “most of the time”.
What is the food like at Aegis Hermitage?
When residents surveyed at Aegis Hermitage for the 2025 Residents’ Experience Survey were asked whether they like the food, 60% answered “always” or “most of the time”, 10.3 percentage points below the average of 70.3% across other homes. The share fell from 67% in 2024. Another 22% answered “some of the time” and 17% “never”.
In January to March 2026, Aegis Hermitage spent $15 per resident per day on food, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.22 per resident per day, 21% below the sector median of $0.28.
How are meals prepared?
According to Aegis Hermitage, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
60% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Aegis Hermitage spend on resident care?
Total spending at Aegis Hermitage in the 2024–25 financial year was $391.13 per resident per day, and care and nursing made up 67.6% of it. Care and nursing spending of $264.53 was in line with the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($28.20), cleaning and laundry ($26.59), and accommodation and maintenance ($25.91) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($146.31) and registered nurses ($60.38).
