Elderberry Expert Rating and Opinion
The Elderberry Index for Aegis Bassendean is 4.08 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 215 vs 207 minutes; registered nurses: 41 vs 42 minutes per resident per day.
Fewer residents say staff explain things consistently
76% answered “Always” or “Most of the time”, compared with 80.3% across other homes.
Following up concerns is below the survey average
81% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.33% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
How much care and nursing does Aegis Bassendean provide?
Aegis Bassendean reported 215 minutes of care per resident per day in January to March 2026, 8 minutes above its target of 207 minutes. Of those minutes, 41 came from registered nurses, 1 minute below the registered-nurse target of 42.
Aegis Bassendean met both its total and registered-nurse targets in one of the last four quarters. Minutes of care per resident per day ranged from 214 to 219 across those four quarters.
Who provides that care?
Of the 215 minutes, personal care workers provided 165 (76.7%), followed by registered nurses (41 minutes, 19.1%) and enrolled nurses (9 minutes, 4.2%). In the same quarter, Aegis Bassendean also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about Aegis Bassendean?
In the 2026 Residents’ Experience Survey, 100% of residents surveyed at Aegis Bassendean answered “always” or “most of the time” when asked whether staff know what they are doing, 10.9 percentage points above the average of 89.1% across other homes. Answers were also above the average for other homes when residents were asked whether they feel safe (101% against 96.2%) and whether staff treat them with respect (100% against 95.4%).
The largest gap below other homes was when residents were asked whether staff explain things to them: 76% answered “always” or “most of the time”, against an average of 80.3%. Altogether, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff explain changes to care. When residents were asked whether staff explain things to them, 38% answered “always”, 38% “most of the time” and 25% “some of the time”; none answered “never”.
Do residents get the care they need?
When residents surveyed at Aegis Bassendean were asked whether they get the care they need, 69% answered “always” and 25% “most of the time”.
What is the food like at Aegis Bassendean?
In the 2026 Residents’ Experience Survey, 76% of residents surveyed at Aegis Bassendean said they like the food “always” or “most of the time”, 8.7 percentage points above the average of 67.3% across other homes. The share rose from 67% in 2025. Another 25% answered “some of the time”, and none answered “never”.
In January to March 2026, Aegis Bassendean spent $18 per resident per day on food, 13% above the sector median of $16. In the same quarter, spending on dietitians was $0.23 per resident per day, 18% below the sector median of $0.28.
How are meals prepared?
According to Aegis Bassendean, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
76% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Aegis Bassendean spend on resident care?
Total spending at Aegis Bassendean in the 2024–25 financial year was $402.02 per resident per day, and care and nursing made up 62.8% of it. Care and nursing spending of $252.41 was 5% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($52.19), administration ($31.87), and cleaning and laundry ($23.02) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($135.69) and registered nurses ($55.54).
